Toggle Nav
Menu
Account

Shipping & Return Policy

Shipping & Receiving Policy

Everything you need to know about how your order ships, what to do when it arrives, and how claims and returns work. Following these steps protects your claim rights — and keeps your job on schedule.

01 · Delivery Options

How your order ships

Will-Call Pickup Pick up at our Phoenix warehouse, 1030 E University Dr. Mon–Fri · 7:00 AM – 3:30 PM. You'll be notified when your order is ready.
Local Delivery Curbside delivery within our local service area. Someone must be present to receive, inspect, and sign for the order at delivery.
LTL / FTL Freight Palletized common-carrier freight for larger orders or out-of-area delivery. Freight charges are quoted at time of order.

Lead times vary by product line, stock status, and modifications, and are confirmed at order placement. Track your order status anytime in the Dealer Portal.

02 · Receiving

What to do when your order arrives

Inspection at delivery is the single most important step in protecting your claim rights. Before the driver leaves (or before you leave will-call):

  • Be present at delivery or pickup — you or an authorized representative.
  • Count every item against the packing list / Bill of Lading (BOL) and check for missing pieces.
  • Inspect for visible damage — Report any damage within 24 hours of order delivery.
  • Note every issue on the delivery paperwork / BOL before signing, and notify your ProCraft rep on the spot.
  • Photograph any damage or shortages immediately, including packaging.

03 · Pickup & Storage

Scheduled pickups and storage fees

When your order is ready, we'll notify you to schedule pickup. Orders should be picked up within 3 business days of the scheduled pickup date.

A storage fee may be applied to orders remaining at our warehouse more than 3 business days past the scheduled pickup date.

04 · Returns

Return policy

Return window 30 days from delivery
Condition required Unopened, clean, unmarked original boxes only
Restocking fee 50% of item price
Not returnable Milania products, assembled cabinets, custom or modified items, third-party hardware, and trims & accessories in any line
Return freight Customer is responsible for return shipping unless the return is due to a ProCraft error
Credit Issued after inspection upon arrival at ProCraft