ProCraft Warranty
Hassle-free claims
Fast decisions, real options
We process all warranty claims within 24–48 hours. If you can't wait for a decision, you may request an immediate replacement at 50% off, subject to management discretion.
Please note: once you choose the 50%-off replacement option, that product is no longer eligible for a return, refund, or any further warranty coverage.
Before submitting a request, review the coverage and tolerance sections below to confirm your claim qualifies — it saves you a round trip.
Coverage
Who and what is covered
This warranty applies to the first Residential Purchaser of products manufactured by ProCraft Cabinetry and sold in the United States, for cabinetry purchased on or after January 1, 2019. That includes homeowners installing in a primary or secondary home — and builders, contractors, or developers installing on an owner's behalf, in which case the warranty may transfer to the dwelling's owner.
At our discretion, we may replace and/or modify any component determined to be defective under normal installation, condition, and use. Replacement parts may vary in natural color from those originally supplied. This warranty does not cover the cost of installation, adjustments, removal, subsequent damage, or transportation of the defective product — regardless of whether work was performed by a contractor, service company, or yourself.
Frameless cabinetry
Jobsite & installation exclusions
Our warranty expressly excludes claims arising from installation, jobsite conditions, or building structure. The following are not manufacturing defects and are not covered:
- Out-of-plumb, out-of-square, or uneven walls, floors, or ceilings
- Door, drawer, or reveal variations caused by site conditions
- Required fillers, scribe strips, shimming, or field alterations
- Improper installation or adjustment
- Structural movement, settling, moisture, humidity, or water exposure
ProCraft Cabinetry is not liable for labor, installation, removal, reinstallation, consequential damages related to the above conditions, or transportation of the defective product.
Know before you claim
Acceptable tolerances for wood products
Wood is a natural material — it expands and contracts with temperature and humidity. The following measurements are within normal tolerance and are not considered defects:
- Joint splits on mitered doors (painted finishes): Up to 1/16" — normal
- Door warp: Up to 1/4" — normal
- Molding & panel warp: Up to 2" — normal
- Center panel shrinkage: Up to 1/8" — normal
- Acclimation before a warp claim: Doors hung 90 days minimum
- Settling before a shrinkage claim: 3 months minimum
Filing a warped-door claim? After 90 days of acclimation, first try adjusting the hinges — apparent warp is often an adjustment issue. If it persists, lay the door on a flat surface and photograph it with a tape measure showing the severity. Warp claims are not approved without this photo.
Natural characteristics
Expected — and not defects
Joint splits on painted cabinets
Joint splits are unavoidable on painted wood cabinets and are not a sign of poor quality. Wood moves with seasonal temperature and humidity changes, so paint can appear to "crack" at seams where grain directions meet. We engineer our doors with MDF center panels to minimize this. Splits won't appear on every joint — but expect some. If it's happening across a large portion of a kitchen, adjust climate control toward the recommended range (see our cabinetry care guide).
The following images are examples that do not meet the requirements outlined in our policy and therefore are not covered.
Warped Doors
Due to the natural characteristics, wood will expand and contract over time. Therefore, a small amount of warping can be expected. It is quite common for wood to return to its original form after acclimating to the environment. Doors warped up to a ¼” are not considered to be defective. Moldings and panels warped up to 2” are not considered to be defective. Doors must be hung for at least 90 days in order to acclimate to the environment before a warranty claim may be filed. In many cases, doors that appear to be warped are the result of improper adjustment. Please attempt to adjust your hinges before filing a claim for warped doors.
If a door has been properly acclimated to it's environment for 90 days and still appears to be warped, lay the door on a flat surface and take a photo of the door with a tape measure showing the severity of the warping. Warped door claims will not be approved until a photo is received. See photos below:
Color & Grain Variations
Stained cabinets naturally vary in color, texture, and grain. Varied shading is expected and not a defect, and replacement parts may differ in natural color from the originals.
The following images are examples that do not meet the requirements outlined in our policy and therefore are not covered.
Glazed Finishes
Glaze is applied by hand and is designed to look uneven — edges may appear heavier or lighter door to door, drawer to drawer, and item to item, even within one order. This is the character of the finish, not a defect.
Shrinkage of Center Panels
Center panels may undergo expansion and contraction due to temperature and atmospheric humidity. Therefore, defects cannot be determined until three months of settling time have passed. Once settling time has passed, you may file a warranty claim if shrinkage exceeds 1/8”.
Hinges & Slides
Hardware failure is uncommon; most issues trace back to installation or adjustment. Please review our installation and adjustment instructions before determining hardware is defective. Replacement hardware may vary from the original in look or appearance.